Privacy Policy

When you use Boho Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the actions you take and the information needed to meet legal and operational requirements. We try to collect information that is relevant to these purposes and do not ask for information that is unnecessary for providing or administering the service.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details supplied when you register or update your account. We may also collect information about responsible gaming settings, communications preferences and support conversations where it is relevant to managing your account or responding to a request.

Verification information

To verify identity, age, eligibility or account ownership, we may request identification documents and related information. Verification material may include documents or details that confirm who you are, where you live or whether a payment method is being used legitimately. These checks help protect accounts, prevent misuse and support anti-fraud and compliance processes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment information may be processed by payment providers or other service partners. We may receive transaction status, account identifiers and related records without necessarily holding complete payment card details ourselves. Transaction information helps us operate the account, resolve payment questions, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and interactions with website features. We may also receive information about how you access the website, including referral details and diagnostic or security information. This helps us maintain website performance, protect services and understand general usage.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud-prevention services, technical providers or other parties involved in delivering the service. We may combine this information with information you provide where doing so is necessary for account administration, security, verification or legal compliance.

Personal information is used for legitimate and service-related purposes. The exact use depends on the information involved and the circumstances in which it was collected. We may use information to provide, operate and improve Boho Casino, while taking steps to keep accounts and transactions secure.

• Create, administer and maintain your player account.
• Process account activity, deposits, withdrawals and other transactions.
• Confirm identity, age, account ownership and eligibility to use the service.
• Carry out anti-fraud, anti-money-laundering, security and risk checks.
• Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• Provide customer support, answer questions and handle complaints or requests.
• Communicate with you about your account, service updates, security matters and important notices.
• Send marketing communications where permitted and where you have given the required permission or otherwise have a lawful basis to receive them.
• Personalise or improve website content, functionality, products and user experience.
• Monitor technical performance, troubleshoot errors and maintain the security and availability of the website.
• Meet legal, regulatory, accounting, audit, dispute-resolution and record-keeping obligations.
• Protect the rights, property, safety and legitimate interests of the website, players and relevant service providers.

We may use automated tools or checks to help identify security risks, unusual transactions, account misuse or activity that requires further review. These tools support operational and compliance processes. Where appropriate, additional information or human review may be requested before an account or transaction can proceed.

We may send service messages that are necessary to administer your account, even where you have opted out of promotional marketing. Marketing preferences can be changed using available account controls or by contacting us. Opting out of marketing does not prevent important operational, security or legal communications.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These may include payment processors, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers and other operational partners. Providers should use information only for relevant services and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with legal or official requests, protect users or the website, investigate suspected wrongdoing, enforce applicable terms, resolve disputes or complete a business change. We do not sell personal information as a general business practice.

Cookies and similar technologies

Boho Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support login and account functions, understand website usage, improve performance and assist with security. Some cookies may be placed by service providers that support website functionality, analytics or other operational features.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some website features work, including account access or preferences. Browser settings vary, so you should check the help or privacy options provided by your browser for instructions.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or provider requirements. No website, transmission method or storage system can be guaranteed to be completely secure.

Players should keep login details confidential, use suitable device security and contact support promptly if they believe an account has been accessed without permission. We will not normally ask you to disclose your password through an unsolicited message.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the service involved, information may be processed or stored in Australia or another location. We take reasonable steps to ensure that information is handled with appropriate safeguards and in accordance with applicable requirements.

We keep information for as long as it is needed for the purposes described in this policy, to provide services, resolve issues, protect the website and meet legal or business requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified where appropriate.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or may lawfully be removed, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@bohocasino.best. Please describe your request clearly and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or verification documents. This is a security measure designed to prevent information being disclosed to the wrong person.

• Access: ask what personal information we hold about you and request a copy where applicable.
• Correction: ask us to correct, update or complete information that is inaccurate or incomplete.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw consent to promotional communications or change your marketing preferences.

Some requests may be limited or declined where information must be retained, disclosure would affect another person, a legal requirement applies, or a valid security, fraud-prevention or dispute-resolution reason prevents the requested action. If information is deleted or restricted, some account or website functions may no longer be available. We will explain relevant limitations where appropriate.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on this page. We encourage players to review the policy periodically. Where a change is significant, additional notice may be provided through an appropriate website or account communication.

By using the website, you acknowledge that you have read this Privacy Policy. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact support@bohocasino.best with any questions or concerns.